To ensure that progress for assignments stays in one account, it’s important that students use just one NoRedInk account (students can join multiple classes with a single account).
This article will help you learn how to prevent duplicate accounts from being created and provide instructions for how to remove extra student accounts in your class.
Why do students have more than one account in my class?
💡 Find your class roster on your Manage Classes page in the “Students” tab. Each student name that is listed represents one NoRedInk account that is currently associated with your class.
Below are two common ways that students could end up with more than one account in your class and some tips for how to prevent this from happening.
1. Students accidentally create their own account and join the class, even though teachers have manually created accounts for them. This results in duplicate accounts in your class.
How to prevent this: When you manually add students to your NoRedInk class, understand that this creates a brand new account for your student that is already under your class (no class code needed). You'll need to share the student's generated username and the default password with them. Students should continue to log in to this account. Read more about adding students here.
2. When logging back in, students forget how they should log in. This can result in duplicate accounts if students accidentally create a new account instead.
How to prevent this: If students report not being able to log back in to their account, follow these troubleshooting steps to help them figure out their correct login information and/or reset their password.
Removing extra student accounts
If you find that a student has joined your class with more than one account, you will likely want to remove the extra accounts. To determine which account to remove, follow these instructions:
💡To view a walkthrough of these steps live in NoRedInk, click here!
- Go to your Manage Classes page and click on the "Students" tab.
- Since extra accounts are often created when students can't remember how to log back in, be sure to take note of the student's correct username and whether or not the account is linked with Google or Clever for single sign-on. You'll want to share login for the right account with your student later!
- If one of the student accounts shows as never active under the "Last Active" column, this means that the student has never logged in to the account. It is probably a safe bet to remove this extra account (see step 5).
- If you are unsure which account needs to be removed, click on the student name one at a time to determine which work is associated with which username. When you click a name from your Manage Classes page, you'll see that account's results and scores.
- If you want to a record of their progress in the extra account, be sure to record this before removing it. Once you decide which account to remove, click on "Actions" next to the account and select "Remove from class."
Note: If you accidentally remove the wrong account, the student can re-join your class without losing any progress by re-entering your class code. How do I add students to my classes?.
- Communicate to the student which account they should use moving forward. Keep in mind that students might already be logged in to the incorrect account at home and at school, so they might need to log out entirely and then log back in to the correct account. Here are tips for helping student log back in to their correct accounts.
Removing students from your class does not delete the account from NoRedInk's system. If you want to be sure that the student won't accidentally log in to the extra account and re-join your class, contact us with the student's name and username, and we can remove the account from NoRedInk entirely. Just be sure that the student doesn't need the extra account for anything else.