Handling duplicate student accounts in your class

This article will help you learn how to prevent duplicate accounts from being created and provide instructions for how to remove extra student accounts in your class.

Important: Duplicate accounts within one class period only happens in manually created classes!

Why do students have more than one account in my classes?

Here are two common scenarios for how students could end up with duplicate accounts in your class:

1. The teacher manually creates an account for the student, but does not share the login username and default password with them. Instead of logging in to the existing account, the student mistakenly creates a new one. 
   • How to prevent this: When you manually add students to your NoRedInk class, this creates a brand new account for your student that is already under your class (no class code needed). You'll need to share the student's generated username and the default password with them. Students should not need to create their own account.
2. The student forgets how to log back into their NoRedInk and mistakenly creates a new account instead of logging in to their existing one.
   • How to prevent this: If students report not being able to log back into their account, follow these troubleshooting steps to help them figure out their login information and/or reset their password. 

How to remove duplicate student accounts

If you find that a student has joined your class with more than one account, you will likely want to remove the extra accounts. To determine which account to remove, you'll navigate to your Manage Classes page, and once there, you can follow these steps:

1. Since extra accounts are often created when students can't remember how to log back into their account, be sure to take note of the student's correct username and whether or not the account is linked with a single-sign-on method like Google, Clever, or ClassLink in the Linked To section.

2. If one of the student accounts shows as never active under the Last Active column, this means that the student has never logged into that specific account. It's often a safe bet to remove this extra account!
3. If the student has logged into both accounts, you can select the student's name one at a time to determine which work is associated with which username. When you select the student's name, you'll be able to view their account's results and scores. 
   • If you want a record of their progress in the extra account, you can learn more about viewing and printing an individual student's results in this article!

4. Once you decide which student account needs to be removed, you can follow the steps in one of the following resources, depending on the method you are using to roster your classes!
   • How to Add or Remove Students in Canvas-Synced Rosters
   • How to Add or Remove Students in ClassLink-Synced Rosters
   • How to Add or Remove Students in Clever-Synced Rosters
   • How to Add or Remove Students in Google Classroom-Synced Rosters
   • How to Add or Remove Students in Manually Created Classes
   • How to Add or Remove Students in Schoology-Synced Rosters

💡 If you accidentally remove the wrong account, you can re-add the student to your class without losing any progress by following the steps in the appropriate article above! 
 

5. Once the duplicate account has been removed, let the student know which account they should be using moving forward!

Removing students from your class does not delete the account from NoRedInk's system. If you want to be sure that the student won't accidentally log in to the extra account and re-join your class, contact our Support team with the following information:

• The student's name
• The email or username that is connected to the duplicate account

With that information, we can remove the account from NoRedInk entirely. Just be sure that the student doesn't need the extra account for anything else!