Handling duplicate student accounts in your class

Overview

This article will help you learn how to prevent duplicate accounts from being created and provide instructions for how to remove extra student accounts in your class.

Why do students have more than one account in my class?

💡 Find your class roster on your Manage Classes page. 

Here are two common scenarios for how students could end up with duplicate accounts in your class:

The teacher manually creates an account for the student, but does not share the login username and default password with them. Instead of logging in to the existing account, the student mistakenly creates a new one. 

How to prevent this: When you manually add students to your NoRedInk class, this creates a brand new account for your student that is already under your class (no class code needed). You'll need to share the student's generated username and the default password with them. Students should not need to create their own account. Read more about adding students here.

The student forgets how to log back in to their NoRedInk account and mistakenly creates a new account instead of logging in to their existing one. 

How to prevent this: If students report not being able to log back in to their account, follow these troubleshooting steps to help them figure out their correct login information and/or reset their password.

Removing extra student accounts 

If you find that a student has joined your class with more than one account, you will likely want to remove the extra accounts. To determine which account to remove, follow these instructions:

💡To view a walkthrough of these steps live in NoRedInk, click here! 

1. Go to your Manage Classes page by clicking on your name in the top right corner and choose "Manage Classes."
   
   
2. Since extra accounts are often created when students can't remember how to log back in, be sure to take note of the student's correct username and whether or not the account is linked with Google or Clever for single sign-on. You'll want to share login for the right account with your student later!
   
   
   
3. If one of the student accounts shows as never active under the "Last Active" column, this means that the student has never logged in to the account. It is often a safe bet to remove this extra account (see step 5).
4. If you are unsure which account needs to be removed, click on the student name one at a time to determine which work is associated with which username. When you click a name from your Manage Classes page, you'll see that account's results and scores.
   
   
   
   
5. If you want to a record of their progress in the extra account, be sure to record this before removing it. Once you decide which account to remove, click on "Actions" next to the account and select "Remove from class." 
   

   Note: If you accidentally remove the wrong account, the student can re-join your class without losing any progress by re-entering your class code. 

6. Let the student know which account they should use moving forward. Here are tips for helping student log back in to their correct accounts.

Removing students from your class does not delete the account from NoRedInk's system. If you want to be sure that the student won't accidentally log in to the extra account and re-join your class, contact us with the student's name and username, and we can remove the account from NoRedInk entirely. Just be sure that the student doesn't need the extra account for anything else.