Overview
This article helps you troubleshoot with students that already have an account under your NoRedInk class roster. We've put together some strategies for helping students who are having trouble logging in to their existing NoRedInk accounts.
If students are not yet in your class, check out this Getting Started article instead to learn how to add or invite new students.
Troubleshooting student log in problems
💡NoRedInk accounts cannot be merged. To ensure that progress for assignments stays in one account, it’s important that students log in to the same account they use regularly in the classroom and that they don't accidentally create an extra account.
Students can log in to their existing NoRedInk accounts from any other computer or supported device in the same way they would log in at school.
More often than not, log in problems occur when students/teachers forget which method they originally used to log in to their NoRedInk account. Here are some strategies we recommend for helping students log back in to their existing account:
- Check your NoRedInk roster (Manage Classes page) to confirm enrollment
- Reset students' passwords if they have forgotten it
- Share login cards with students to remind them of their correct account usernames
1. Check your Manage Classes page
The Manage Classes page will provide you with information that can help you assist students with logging in to their account. To get here, click on your name in the top right corner and select "Manage Classes."
- All student names listed have a NoRedInk account under this class. If student names are not listed, this means the student still needs to join the class.
- The "Linked To" column shows you if a student's NoRedInk account is linked with either Google or Clever for single sign-on. If an icon appears under the column, it means that the student can log in using this SSO method. You can hover over the Google icon to see the specific account it is linked to.
- Use the "Username" column to see the username associated with your student's account. If the "Linked To" column is blank for the student, this means that the student must log in using the listed username and a password.
2. Reset a student's password
If a student can't remember their chosen NoRedInk password, you can reset it for them. To do this, expand the “Actions” menu next to your student’s name on the Manage Classes page and select “Reset password."
You can choose between giving students a default class password or one you can create yourself. Students will be asked to reset their password when they log in. Students must ensure that their new passwords adhere to our password security requirements.
3. Share student login cards
An easy way remind your students of their account usernames and email addresses is to use the printable login card feature. Unique passwords are not displayed on the cards, but you'll be able to tell if a student should be using a password or if they need to "Log in with Google" or with Clever.
“Students” tab, click the "Print login cards" button.
- Use the printer settings that appear to view students’ login information.
- Since printing and distributing the login cards is likely not possible when you’re teaching from home, you can copy and paste the login details or save the file as a PDF.
Letter for students logging in from home
To help you share instructions with your students and their families, we’ve created a sample letter below that you can use to instruct students to log in to their existing NoRedInk accounts from home. The sample invitation letter below includes:
- Instructions for how students should log in to their existing accounts
- A video tour of NoRedInk for students if they need a reminder of key aspects of the site
- A placeholder for you to add additional instructions or other resources to help students get working on their first NoRedInk assignment(s) from home
Share your letter however you like! Email, tweet, or post it on your class webpage.
💡Click here for a downloadable pdf version of the letter below. You can also add additional information in the editable section provided. Be sure to download the PDF and save your changes before sharing with students!
✉️ Letter for students
Dear students,
This year, we’ll be using NoRedInk to help you continue growing as writers! You should already have a NoRedInk account that you've been using at school, and this letter contains instructions to help you log in at home so that you can continue working on your assignments.
Log in to your NoRedInk account
- First, make sure you know how to log in to your existing account (Read this article for help!) Do you use a username or email address and password, or do you “Log in with Google” at school?
- Go to www.noredink.com/login and enter your information to log in. If you’re using an email address to log in and you’ve forgotten your password, use the “Forgot?” option to reset it
- It’s important that you log in to the same account you’re been using at school, so if you can’t remember how to log in or if you get stuck trying, please let me know!
Watch a video tour of NoRedInk
To help you remember where to find things in your NoRedInk account, click here to watch a short video tour of NoRedInk!
Start working on your NoRedInk assignments
Teachers: Use this section to share any additional instructions about the assignments students should be working on in their accounts. If you haven’t assigned work yet, feel free to delete this section.