Helping students who can't log in to their accounts

This article helps you troubleshoot with students who already have an account under your NoRedInk class roster. We've put together some strategies for helping students who are having trouble logging in to their existing NoRedInk accounts. 

Troubleshooting student login problems

💡 NoRedInk accounts cannot be merged. To ensure that progress for assignments stays in one account, it’s important that students log in to the same account they use regularly in the classroom and that they don't accidentally create an extra account. 

Students can log in to their existing NoRedInk accounts from any other computer or supported device in the same way they would log in at school. More often than not, login problems occur when users forget which method they originally used to log in to their NoRedInk account.

Here are some strategies we recommend for helping students log back in to their existing account:

1. Check your NoRedInk roster on the Manage Classes page to confirm enrollment.
2. Reset students' passwords if they have forgotten them.
3. Reach out to our Support team.

1. Check your Manage Classes page

The Manage Classes page will provide you with information that can help you assist students with logging in to their accounts. You'll access this page by selecting Manage Classes at the top of your teacher dashboard. 

• All student names listed under the class have an active NoRedInk account successfully rostered. If student names are not listed, this means the student still needs to join the class.
• The Linked To column shows if a student's NoRedInk account is linked to an external account, such as Google, Clever, or ClassLink Single Sign-On. You can hover over the icon to see the specific email the account is linked to!
• You can use the Username column to see the username associated with your student's account. If the Linked To column is blank for the student, this means they must have logged in with the listed username and password. 

2. Reset a student's password

If a student can't remember their chosen NoRedInk password, you can reset it on their behalf. To reset a student's password, you can follow the step-by-step instructions in this article!

When you reset the password, you can choose between giving the student a default class password or a custom password you create yourself. Students will be asked to reset their passwords upon login and ensure that the new password adheres to our password security requirements. 

3. Reach out to our Support team

Is your student still unable to log into their account? Please reach out to our Support team here and provide the following information:

• The name of the student
• The email or username the student uses to log into NoRedInk
• The name of the class the student is rostered into
• A screenshot of what the student sees when they attempt to log in

Additional Resources

• How can I remove students who made more than one account in my class?
• How do I make sure students can see the assignments I've created?