If you're working in NoRedInk and believe you ran into a glitch or bug, you can try these browser troubleshooting steps to help!
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Ensure that your browser is fully updated. You can check your browser version quickly at WhatIsMyBrowser.com.
- If your browser is outdated, you can follow the steps here to update your browser.
- Clear your browser’s cache.
- You can follow the steps here to clear your cache.
- Many times, browser extensions interfere with interactive websites. Some extensions known to interfere with NoRedInk include but are not limited to: Grammarly, Impero, emoji extensions, Dark Reader, etc... A full list can be found here. (If you find a new extension that causes issues, please feel free to let us know by selecting "Contact Us" below - this can help other users!)
- We recommend temporarily disabling those extensions to see if they are causing the issue you are experiencing.
- Try opening your browser in incognito or safe mode to try NoRedInk without extensions.
- If the questions work after this step, then you will need to turn off your extensions one at a time to find the extension that is causing the issue.
- If your main browser still has this issue with extensions off, please try again in another browser with extensions disabled. You may still need to update the second browser or clear its cache.
If the above steps don't help, continue to the following steps:
- Select "Contact Us" below and fill out the form to send a message to our support team.
- In your message, please include the following information:
- The name of the web browser you're using and confirm you've tried all of the troubleshooting steps above
- The exact steps you took to experience the glitch or bug
- The names of any relevant topics, assignments, or classes
- Attach a screenshot of what you experienced to help our team understand what's going on faster. Make sure the screenshot includes the web address of the page you're on! Here's how to take a screenshot on a PC and here's how to take one on a Mac.