We reply to all emails and help tickets we receive; however, on rare occasions, our replies get sent to teachers' spam folders or might even get caught by a school or district's webfilter.
If you send us a request and don't hear back within two business days, please check your spam folder. If there's no message there from us, feel free to simply send us a second request alerting us that you never received a response to the original request. We'll make a second attempt to send you our reply, using a regular email instead of our customer service platform.
If possible, please ask the IT professional at your school or district to whitelist the domain noredink.com and noredink.zendesk.com. We send email from both of those domains.
Additionally, this article contains more information on URLs, domains, and IP addresses that may need whitelisted in order for NoRedInk to run properly.